Service value chains and effects of scale
Abstract
This paper generalizes Porter’s notion of the value chain for the analysis of service industries. The generalization entails that the flow and the physical transformation and assembly of goods that are characteristic of manufacturing are generalized into flows and transformation of data and flows and transformation of the physical and mental condition of people that are characteristic of many service industries. Utility is generalized from the...
Paper Details
Title
Service value chains and effects of scale
Published Date
Dec 21, 2006
Journal
Volume
1
Issue
2
Pages
119 - 139
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History