Original paper
Examining antecedents and consequences of tourist satisfaction: A structural modeling approach
Abstract
While the importance of tourist satisfaction has been recognized by academic researchers for at least four decades, adequate tourist satisfaction models have not been developed or validated. This study presents a tourist satisfaction model for a destination and explores the antecedents (tourist expectations, destination image, perceived quality, and perceived value) and the consequences (tourist complaints and tourist loyalty) of tourist...
Paper Details
Title
Examining antecedents and consequences of tourist satisfaction: A structural modeling approach
Published Date
Jun 1, 2009
Volume
14
Issue
3
Pages
397 - 406
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Notes
History