Knowledge transfer in work practice: adoption and use of integrated information systems

Published on May 1, 2007in Industrial Management and Data Systems3.329
· DOI :10.1108/02635570710740661
Sang M. Lee59
Estimated H-index: 59
(College of Business Administration),
Zoonky Lee15
Estimated H-index: 15
(Yonsei University),
Jinyoul Lee3
Estimated H-index: 3
Sources
Abstract
Purpose – The purpose of this paper is to focus on the social context of enterprise resource planning (ERP) adoption and use within an organization, emphasizing a knowledge transfer perspective. This framework is investigated in terms of the conflicts and struggles between the best practices embedded in ERP modules and the interactions of users of the ERP system.Design/methodology/approach – A case study using grounded theory is applied with the rich and detailed interview process. This paper shows how to conduct grounded theory and how to interpret the individual level of analysis to organizational level impacts.Findings – This study analyzes how an organization adopts a unique information system provided by enterprise integration and also suggests the likely consequences of knowledge transfer between the organization perspective embedded in ERP and individual apprehension conceptualizing the mode of human interaction and the type of work practice.Research limitations/implications – This is a case study ...
📖 Papers frequently viewed together
24.6k Citations
2008
1 Author (Ikujiro Nonaka)
14.9k Citations
67 Citations
References49
Newest
#1Wanda J. OrlikowskiH-Index: 72
This paper develops a new theoretical model with which to examine the interaction between technology and organizations. Early research studies assumed technology to be an objective, external force that would have deterministic impacts on organizational properties such as structure. Later researchers focused on the human aspect of technology, seeing it as the outcome of strategic choice and social action. This paper suggests that either view is incomplete, and proposes a reconceptualization of te...
3,313 Citations
#1S.C.L. Koh (University of Sheffield)H-Index: 2
#2Mike Simpson (University of Sheffield)H-Index: 23
Last. Fotios MisopoulosH-Index: 3
view all 5 authors...
Purpose – To examine enterprise resource planning (ERP) adoption in Greek companies, and explore the effects of uncertainty on the performance of these systems and the methods used to cope with uncertainty.Design/methodology/approach – This research was exploratory and six case studies were generated. This work was part of a larger project on the adoption, implementation and integration of ERP systems in Greek enterprises. A taxonomy of ERP adoption research was developed from the literature rev...
54 CitationsSource
#1Liane Elbertsen (Radboud University Nijmegen)H-Index: 1
#2Jos Benders (Radboud University Nijmegen)H-Index: 23
Last. Edwin J. Nijssen (Radboud University Nijmegen)H-Index: 27
view all 3 authors...
Purpose – The purpose of this paper is to provide insight into the antecedents of ERP use and use of alternative software packages simultaneously.Design/methodology/approach – An exploratory model was composed based on literature on adoption and diffusion of innovations in general and ERP in specific. The model was tested using a sample of 486 Dutch midsized enterprises of the electrical, engineering and metal industries. Using two regression analyses we identify the effect of ERP related factor...
45 CitationsSource
#1Bih-Ru Lea (Missouri University of Science and Technology)H-Index: 9
#2Wen-Bin YuH-Index: 5
Last. Michael NicholsH-Index: 1
view all 4 authors...
Purpose – To enhance an entrepreneur's business network through the integration of the social network concepts and design principles of virtual communities.Design/methodology/approach – This study documents the design and initial deployment of a virtual community case, Innovation Information Infrastructure, based on social network concepts.Findings – Basic design principles, deployment strategy, and future directions for social network‐based virtual communities are presented.Research limitations...
95 CitationsSource
#1Janice M. Burn (ECU: Edith Cowan University)H-Index: 22
#2Colin G. Ash (ECU: Edith Cowan University)H-Index: 6
Purpose – This paper presents a dynamic model for e‐business strategy derived from the results of a longitudinal analysis of enterprise resource planning (ERP) enabled organisations.Design/methodology/approach – This involved a study of 11 international ERP‐enabled organisations over a four‐year period using multiple interviews and extensive secondary data collection. Three separate research models were used to analyse different stages of e‐business growth and the results of this multi‐stage ana...
48 CitationsSource
#1Rodney McAdam (Ulster University)H-Index: 66
#2Alan Galloway (Ulster University)H-Index: 1
Purpose – To explore the organisational issues involved in implementing an enterprise resource Planning (ERP) system as the main approach to change management within a large global organisation, from a management perspective.Design/methodology/approach – A case based research approach is used which includes participant observation and semi structured interviews with all of the case management team.Findings – The findings indicate that ERP should be incorporated within a wider change programme, w...
116 CitationsSource
#1Henri Barki (HEC Montréal)H-Index: 28
#2Alain Pinsonneault (McGill University)H-Index: 36
The notion of integration is central to the understanding of organizations in general as well as of contemporary phenomena such as e-commerce, virtual organizations, virtual teams, and enterprise resource planning (ERP) implementation. Yet, the concept of integration is ill-defined in the literature, and the impact of achieving high levels of integration is not well understood. The present paper addresses these issues. Drawing on the literature of several fields, this paper proposes the concept ...
374 CitationsSource
#1Silvana Trimi (NU: University of Nebraska–Lincoln)H-Index: 21
#2Sang M. LeeH-Index: 59
Last. John EricksonH-Index: 1
view all 4 authors...
Purpose – To discuss relative advantages and disadvantages of internally operated ERP‐ and ASP‐delivered ERP functionality, and present the possible future of these alternatives.Design/methodology/approach – A thorough review of recent published papers dealing with advantages and disadvantages of ERP and ASP is presented. A good balance of theoretical analysis and real‐world application examples of ERP and ASP is maintained. Some of the disadvantages were discussed from the managerial perspectiv...
44 CitationsSource
#1Chin-Fu Ho (NSYSU: National Sun Yat-sen University)H-Index: 12
#2Wen‐Hsiung WuH-Index: 1
Last. Yi-Ming TaiH-Index: 6
view all 3 authors...
Given the significant impact of implementing enterprise resources planning (ERP), managerial adaptation of ERP offers a useful method of further maximizing the benefits of this system. This study employs a technology adaptation perspective and case research methodology to examine three dimensions of alignment between organization and ERP system. Four medium size electronic component manufacturers are selected, which are typical of domestic companies that could afford and implement ERP. From the ...
72 CitationsSource
#1Ulrike Schultze (SMU: Southern Methodist University)H-Index: 24
#2Wanda J. Orlikowski (MIT: Massachusetts Institute of Technology)H-Index: 72
Embedded relationships with customers have been key in generating repeat business and economic advantage, especially in business-to-business settings. Such relationships are typically maintained through interpersonal interactions between customers and their providers. Lately, however, firms have been seeking to make their service operations more scalable by offering customers access to Internet-based, self-serve technology. This raises questions about the implications of inserting self-serve tec...
325 CitationsSource
Cited By44
Newest
#1Hoon Seok Choi (ASU: Appalachian State University)H-Index: 3
#2Shin-Yuan Hung (CCU: National Chung Cheng University)
Last. Charlie C. Chen (ASU: Appalachian State University)H-Index: 24
view all 4 authors...
Adopting theoretical foundations of the Technology-Organization-Environment (TOE) framework and technology task fit theory, this study investigates how business managers in different management lev...
Source
The purpose of the paper is to carry out a literature review of studies on value creation and value capture in order to find possible gaps that represent still unexplored fields in strategic management. A systematic approach allows a better understanding through an overview of current debate and the identification of research gaps concerning human resources’ value creation and value capturing. Literature review is central since it plays two basic roles: exploratory and confirmatory. In the explo...
9 CitationsSource
#1Elad Harison (Shenkar College of Engineering and Design)H-Index: 7
#1Elad Harison (Shenkar College of Engineering and Design)H-Index: 2
Source
#1Abubakr M. Suliman (British University in Dubai)H-Index: 14
This research was aimed at investigating the influence of job satisfaction on knowledge sharing in an oil and gas sector. Furthermore, the relationships between various factors of job satisfaction and knowledge sharing were studied and examined. The study consisted of two core concepts: job satisfaction and knowledge sharing. Sampled population for the study was drawn from an oil and gas company located in the United Arab Emirates (UAE). A self-administered questionnaire was developed by combini...
9 Citations
บทคดย Abstract Nowadays, organizations are competing to achieve their success. One of key success factors is high-quality staff development. A knowledge transfer process thus plays an important role in developing staff knowledge.In this paper, a systematic literature review is performed in order to understand situations of knowledge transfer in organizations in the context of information systems integration. The result revealsthat problems or limitations mainly occurred due to unfavorable or uns...
#1Razatulshima Ghazali (UTM: Universiti Teknologi Malaysia)H-Index: 1
#2Nor Hidayati Zakaria (UTM: Universiti Teknologi Malaysia)H-Index: 8
Activities related to Enterprise Systems (ES) are knowledge-intensive tasks, and the management of ESrelated knowledge has received much attention in the Knowledge Management (KM) field. A systematic literature review of empirical studies of KM processes in the ES lifecycle identifies the KM processes most widely explored and the ES-related knowledge most often addressed. From 350 relevant book chapters, journal articles, and conference papers, 49 papers discuss KM processes in the ES lifecycle....
1 CitationsSource
Chapter 1. Thesis overview – Chapter 2. Literature review – Chapter 3. Actor-network theory – Chapter 4. Methodology – Chapter 5. Building the innovation – Chapter 6. Effects of innovation – Chapter 7. Conclusions.%%%%Purpose: Technology-based accounting innovation (TBAI) is an important enabler for many organisations who need to transform their accounting functions. Generally, adoptions of accounting innovations have been low and TBAI in particular has focused on Enterprise Resource Planning (E...
#1Saeed Jahanyan (TMU: Tarbiat Modares University)H-Index: 5
#2Adel Azar (TMU: Tarbiat Modares University)H-Index: 11
Last. Hasan Danaee Fard (TMU: Tarbiat Modares University)H-Index: 2
view all 3 authors...
Purpose – The purpose of this paper is to apply a philosophical framework in order to come to a life‐world oriented understanding of an enterprise resource planning (ERP) system for evaluating system success. To do so, according to Dooyeweerd's theory of aspects, a multi‐aspectual understanding is derived based on end‐user's everyday experience of the system.Design/methodology/approach – Through a qualitative case study, data are gathered based on 17 semi‐structured interviews. The company withi...
7 CitationsSource
#1Kongkiti Phusavat (Kasetsart University)H-Index: 18
#2Suphattra Ketsarapong (Kasetsart University)H-Index: 3
Last. Stacy Huey-Pyng Shyu (NKFUST: National Kaohsiung First University of Science and Technology)H-Index: 5
view all 4 authors...
Purpose – The paper aims to share experiences in Thailand's higher educational reforms in which academic excellence cannot be sustained without proper financial and fiscal consideration. The overall goal is to disclose the experiences and future issues facing public universities.Design/methodology/approach – The paper is based on actual involvement by Kasetsart University in assisting the Commission of Higher Education's (CHE) university reform efforts. In addition to projects supported financia...
12 CitationsSource