Knowledge transfer in work practice: adoption and use of integrated information systems

Published on May 1, 2007in Industrial Management and Data Systems3.329
· DOI :10.1108/02635570710740661
Sang M. Lee59
Estimated H-index: 59
(College of Business Administration),
Zoonky Lee15
Estimated H-index: 15
(Yonsei University),
Jinyoul Lee3
Estimated H-index: 3
Purpose – The purpose of this paper is to focus on the social context of enterprise resource planning (ERP) adoption and use within an organization, emphasizing a knowledge transfer perspective. This framework is investigated in terms of the conflicts and struggles between the best practices embedded in ERP modules and the interactions of users of the ERP system.Design/methodology/approach – A case study using grounded theory is applied with the rich and detailed interview process. This paper shows how to conduct grounded theory and how to interpret the individual level of analysis to organizational level impacts.Findings – This study analyzes how an organization adopts a unique information system provided by enterprise integration and also suggests the likely consequences of knowledge transfer between the organization perspective embedded in ERP and individual apprehension conceptualizing the mode of human interaction and the type of work practice.Research limitations/implications – This is a case study ...
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