A new feature set with new window techniques for customer churn prediction in land-line telecommunications

In order to improve the prediction rates of churn prediction in land-line telecommunication service field, this paper proposes a new set of features with three new input window techniques. The new features are demographic profiles, account information, grant information, Henley segmentation, aggregated call-details, line information, service orders, bill and payment history. The basic idea of the three input window techniques is to make the...