Testing a Dual-Process Theory of Supportive Communication Outcomes: How Multiple Factors Influence Outcomes in Support Situations

To test a recently proposed dual-process theory of supportive communication outcomes, participants ( N = 328) assumed they had experienced a mildly or moderately problematic situation. They then evaluated supportive messages varying in person centeredness, purportedly provided by either an acquaintance or a friend. Participants’ perceived support availability (PSA) was also assessed. As predicted, the recipient factor (PSA) individually and in...