A critical challenge facing e-health care providers today is developing a web presence that not only compels the consumer, but also inspires trust. This research is the first empirical study that systematically investigates the influence User Interface (UI) usability factors have on establishing trust between e-health consumers and e-health service providers in the context of exchanging personal relationship-based information. The findings of this research suggest that UI usability factors are essential elements in conveying the trustworthiness of a web-based system and do affect consumers' perception of trust in personal relationship-based information exchanges.
#2Sang M. Lee(UNO: University of Nebraska Omaha)H-Index: 2
Psychometrically qualified usability evaluation instruments offer many advantages to the usability practitioner. Advantages include objectivity, replicability, quantification, economy, communication, and scientific generalization. It is important that instruments used in usability evaluation have shown acceptable estimates of reliability, validity, adaptability and practicality. This paper compares the psychometric properties of the Post-Study System Usability Questionnaire (PSSUQ) instrument in...
As the USA moves, incrementally, toward evidence-based medicine, there is growing awareness of the importance of innovation in information management. Mandates for change include improved use of resources, accelerated diffusion of knowledge and an advanced consumer role. Key among these requirements is the need for a fundamentally different patient information recording system. Within the challenges identified in the most recent national health information technology initiative, we propose a mod...
Last. David L. Barnes(RHUL: Royal Holloway, University of London)H-Index: 21
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This paper builds from recent case study research in commercial organisations to develop the hypothesis that many of the barriers to e-health processes are similar to those encountered by commercial businesses. The paper reports findings from a case study within the pathology department of a UK National Health Service (NHS) Trust. The NHS has a risk-averse culture where many individuals practice defensive behaviour and there are deeply embedded working practices. The paper suggests that if the N...
Telemedicine in homecare – also known as telehomecare (THC) or electronic home healthcare – uses telecommunication and videoconferencing technologies to enable a healthcare provider at the clinical site to communicate with patients in their home. Such an interaction is called a "virtual visit". Numerous applications are utilising commercially available monitoring devices and the internet to enable home-based disease management and monitoring. Prior to the implementation of telehomecare applicati...
Web site usability is a critical metric for assessing the quality of a firm's Web presence. A measure of usability must not only provide a global rating for a specific Web site, ideally it should also illuminate specific strengths and weaknesses associated with site design. In this paper, we describe a heuristic evaluation procedure for examining the usability of Web sites. The procedure utilizes a comprehensive set of usability guidelines developed by Microsoft.We present the categories and sub...
The recent proliferation of information technology designed to support or enhance an individual professional's task performance has made the investigation of technology acceptance increasingly challenging and significant. This study investigates technology acceptance by individual professionals by examining physicians' decisions to accept telemedicine technology. Synthesized from relevant prior research, a generic research framework was built to provide a necessary foundation upon which a resear...
E-commerce success, especially in the business-to-consumer area, is determined in part by whether consumers trust sellers and products they cannot see or touch, and electronic systems with which they have no previous experience. This paper describes a theoretical model for investigating the four main antecedent influences on consumer trust in Internet shopping, a major form of business-to-consumer e-commerce: trustworthiness of the Internet merchant, trustworthiness of the Internet as a shopping...
Despite the phenomenal growth of Internet users in recent years, the penetration rate of Internet shopping is still low and one of the most often cited reasons is the lack of consumers’ trust (e.g. Hoffman et al., 1999). Although trust is an important concept in Internet shopping, there is a paucity of theory-guided empirical research in this area. In this paper, a theoretical model is proposed for investigating the nature of trust in the specific context of Internet shopping. In this model, c...
The majority of blindness is preventable, and is located in developing countries. While mHealth applications for retinal imaging in combination with affordable smartphone lens adaptors are a step towards better eye care access, the expert knowledge and additional hardware needed are often unavailable in developing countries. Eye screening apps without lens adaptors exist, but we do not know much about the experience of guiding users to take medical eye images. Additionally, when an AI based diag...
Abstract Health care users and patients are increasingly using online health communities to seek medical service, especially during the COVID-19 epidemic. The factors that determine the online trust between physicians and patients perplex the stakeholders for a long time. Based on the trust theory, this study explored the influence of physicians' personal quality and online reputation on patients' selection. A longitudinal panel data collection exercise, covering 11905 physicians on haodf. com, ...
Background Mobile health (mHealth) has the potential to improve access to healthcare, especially in developing countries. The proliferation of mHealth has not been accompanied by a corresponding growth in design guidelines for mHealth applications. This paper proposes a framework for mHealth application design that combines the Information Systems Research (ISR) framework and design thinking. We demonstrate a use case for the proposed framework in the form of an app to read the result of the tub...
In this analytical research, the dependency of trust on the user interface in e-commerce has been reviewed. The approach of this case study on payment gateways (PGs) was a combination of the cross-sectional analysis and empirical study. First, the situation of a PG was evaluated in the marketing campaign. Then, the UI of 8 famous PGs was redesigned and 160 volunteers ranked the credibility of each page. Finally, the highest-ranked page was implemented, and the campaign was repeated. Results show...
The Indonesian government policy has required the hospitals in Indonesia to implement a health information system. There are still found many barriers in its implementation in the hospitals such as lack of facilities and human resources which lead to the problem complexity. As a result, the e-health system implementation has not been being optimum. This study is purposed to recognize the problem of technology implementation, particularly the adoption of the aplication system by using Technology ...
Every day people use multiple technologies to perform complex tasks, such as buying products online, informing their decision making, or supporting their work activities. In many cases, as in healthcare, high risk processes are dependent on the technology to deliver the appropriate service - e.g. diagnostics outcomes, deliver treatments to patients. Hence there is a need for the users and stakeholders of healthcare technologies to trust that these produce accurate and reliable results. Research ...
Abstract Background Serious games (SGs) are a type of simulation technology that may provide nursing students with the opportunity to practice their clinical reasoning and decision-making skills in a safe and authentic environment. Despite the growing number of SGs developed for healthcare professionals, few SGs are video based or address the domain of home health care. Aims This paper aims to describe the design, development, and usability evaluation of a video based SG for teaching clinical re...
Usability and trust have been observed to be related in several domains including web retail, information systems, and e-health. Trust in technology reflects beliefs about the attributes of a technology. Research has shown that trust is a key factor for the success of different systems – e.g., e-market, e-commerce, and social networks. Trust in technology can be supported or prevented by the perceived usability. Therefore, a low level of usability could compromise an individual’s trust in their ...
#1Elisa Costante(TU/e: Eindhoven University of Technology)H-Index: 9
#2Jerry den Hartog(TU/e: Eindhoven University of Technology)H-Index: 14
Last. Milan Petkovic(TU/e: Eindhoven University of Technology)H-Index: 23
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Trust is fundamental for promoting the use of online services, such as e-commerce or e-health. Understanding how users perceive trust online is a precondition to create trustworthy marketplaces. In this article, we present a domain-independent general trust perception model that helps us to understand how users make online trust decisions and how we can help them in making the right decisions, which minimize future regret. We also present the results of a user study describing the weight that di...
#1Elisa Costante(TU/e: Eindhoven University of Technology)H-Index: 9
#2Milan Petkovic(TU/e: Eindhoven University of Technology)H-Index: 23
Last. Jerry den Hartog(TU/e: Eindhoven University of Technology)H-Index: 14
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Trust is essential in the e-business world: to allow the cooperation needed in this setting, independent service providers have to trust each other and, also, end-users have to trust service providers. Trust Management, i.e. the process of establishing trust amongst the parties involved in a transaction, can be carried out using different approaches, methods and technologies. The end-user is an important party involved in this process. Trust Perception models attempt to understand the end-user's...