IT for KM in the management consulting industry

Published on Jun 5, 2007in Journal of Knowledge Management8.182
· DOI :10.1108/13673270710752162
Sung-kwan Kim3
Estimated H-index: 3
(UALR: University of Arkansas at Little Rock),
Silvana Trimi22
Estimated H-index: 22
Purpose – The purpose of the paper is to examine the underlying components of information technology (IT) that support different models of knowledge management (KM).Design/methodology/approach – This empirical study is conducted in the management consulting industry to examine the important link between IT and KM. Based on previous research, four knowledge models were developed for the management consulting industry based on the knowledge type and service type. Data collected through a survey from 115 management consulting firms in the USA and Canada were analyzed.Findings – Regardless of the type of KM model utilized, the most widely used IT by management consulting firms was the internet‐related technology (e‐mail, internet, and search engine). The second important IT component was data management technology (document management, data warehousing, data mining, knowledge repositories, and database management). The third important IT was collaborating technology (videoconferencing, workflow management, gr...
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