Emotion Work, Feeling Rules, and Social Structure

Published on Nov 1, 1979in American Journal of Sociology
· DOI :10.1086/227049
Arlie Russell Hochschild30
Estimated H-index: 30
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Abstract
This essay proposes an emotion-management perspective as a lens through which to inspect the self, interaction, and structure. Emotion, it is argued, can be and ofter is subject to acts of management. The individual often works on inducing or inhibiting feelings so as to render them "appropriate" to a situation. The emotion-management perspective draws on an interactive account of emotion. It differs from the dramaturgical perspective on the one hand and the psychoanalytic perspective on the other. It allows us to inspect at closer range than either of those perspectives the relation among emotive experience, emotion management, feeling rules, and ideology. Feeling rules are seen as the side of ideology that deals with emotion and feeling. Emotion management is the type of work it takes to cope with feeling rules. Meaning-making jobs, more common in the middle class, put more premium on the individual's capacity to do emotion work. A reexamination of class differences in child rearing suggest that middle-...
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