Review paper
Toward a theory of patient satisfaction
Abstract
Despite the widespread concern in health care literature with patients'--or clients'--satisfaction, there has been no explicit definition of that concept nor systematic consideration of its determinants and consequences. The definition of satisfaction proposed here is derived from Fishbein and Ajzen's attitude theory and from job satisfaction research. Among the various probable determinants of a patient's satisfaction with health care are...
Paper Details
Title
Toward a theory of patient satisfaction
Published Date
Jan 1, 1982
Journal
Volume
16
Issue
5
Pages
577 - 582
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