Utilising multi‐aspectual understanding as a framework for ERP success evaluation

Purpose The purpose of this paper is to apply a philosophical framework in order to come to a life‐world oriented understanding of an enterprise resource planning (ERP) system for evaluating system success. To do so, according to Dooyeweerd's theory of aspects, a multi‐aspectual understanding is derived based on end‐user's everyday experience of the system. Design/methodology/approach Through a qualitative case study, data are gathered based on...