Tapani Rinta-Kahila
University of Queensland
AutomationEmpirical researchSelection (linguistics)BusinessPublic sectorPsychologyMarketingWork (electrical)Information systemProcess managementData scienceSelf-serviceControl (management)OnboardingDeskillingContext (language use)Service (business)Public relationsIndustrial organizationComputer scienceProcess (engineering)Knowledge managementCrowdsourcingBusiness processSituational ethics
23Publications
3H-index
38Citations
Publications 24
Newest
Abstract Self-service technologies (SSTs) increasingly permeate retail space. Yet, sometimes retailers decide to revert to human-delivered service mode by discontinuing their incumbent SST. In this study, we examine how self-checkout (SCO) discontinuance affects customers’ perceptions of SCO technology and purchase behavior. We conduct a natural field experiment by surveying two groups of customers pre- and post- SCO discontinuance: treatment group (who experience discontinuance) and control gro...
1 CitationsSource
1 CitationsSource
#1Tapani Rinta-Kahila (UQ: University of Queensland)H-Index: 3
#2Esko Penttinen (Aalto University)H-Index: 11
Last. Kalle Lyytinen (Case Western Reserve University)H-Index: 90
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Nokia Software is spearheading the development of artificial intelligence solutions in the field of telecommunications. The company aims to seize the opportunities of 5G networks with its Telco AI:...
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#1Esko Penttinen (Aalto University)H-Index: 11
#2Tapani Rinta-Kahila (UQ: University of Queensland)H-Index: 3
Last. Jukka Sihvonen (Aalto University)H-Index: 6
view all 3 authors...
The paper examines the impact of external pressure in the act of onboarding trading partners to business-to-business (B2B) connectivity platforms. Articulating different forms of external pressure (enticement and enforcement) and drawing on a survey of 121 organizations, it examines the effect of three enticement factors and three enforcement factors on firms’ decision to adopt a B2B connectivity platform. In general, enforcement measures (“sticks”) were found to be more effective than enticemen...
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3 CitationsSource
#1Tapani Rinta-Kahila (UQ: University of Queensland)H-Index: 3
#2Ida Asadi Someh (UQ: University of Queensland)H-Index: 5
Last. Shirley Gregor (ANU: Australian National University)H-Index: 30
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Governments are increasingly relying on algorithmic decision-making (ADM) to deliver public services. Recent information systems literature has raised concerns regarding ADM’s negative unintended consequences, such as widespread discrimination, which in extreme cases can be destructive to society. The extant empirical literature, however, has not sufficiently examined the destructive effects of governmental ADM. In this paper, we report on a case study of the Australian government’s “Robodebt” p...
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There are many examples of problems resulting from inscrutable AI systems, so there is a growing need to be able to explain how such systems produce their outputs. Drawing on a case study at the Danish Business Authority, we provide a framework and recommendations for addressing the many challenges of explaining the behavior of black-box AI systems. Our findings will enable organizations to successfully develop and deploy AI systems without causing legal or ethical problems.(1,2)
7 CitationsSource
#2Ida Asadi SomehH-Index: 5
Last. Ian Ryan
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Artificial Intelligence (AI) is underpinning the next technology revolution. This is a revolution that offers huge potential benefits for the public sector, including improving process efficiency, speeding up medical research, creating smart cities, and ensuring public security and safety. But, despite AI’s promise to accelerate growth and streamline day-to-day operations, AI uptake in the public sector worldwide has been limited. This white paper examines the challenges and the reasons behind t...
#1Wael Soliman (University of Jyväskylä)H-Index: 14
#2Tapani Rinta-Kahila (UQ: University of Queensland)H-Index: 3
Abstract Interest in studying information systems discontinuance has been increasing lately, yet there is no consensus on what it means. To improve the situation, we conduct a comprehensive review of current literature on IS discontinuance and identify 55 studies published during 1991–2017 that specifically focus on the topic. Our conceptual analysis disentangles the process, content, and context of the phenomenon, revealing that over the course of a typical IS lifecycle, IS discontinuance may m...
16 CitationsSource
#2Esko Penttinen (Aalto University)H-Index: 11
Last. Tapani Rinta-Kahila (UQ: University of Queensland)H-Index: 3
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We study enforced presenteeism, a source of technostress in which individuals are involuntarily exposed to stimuli from electronic connectivity systems. Drawing on a case study where enforced presenteeism is introduced in the form of a new contact center enterprise software, we analyze bank employees’ technostress before and after a process change that involves implementing a presenteeism-enabling information and communication technology (ICT). We find that prior to the change, employees exhibit...
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