Ricardo Coser Mergulhão
Federal University of São Carlos
Production engineeringEnvironmental resource managementEngineering managementService providerHigher educationEmpirical researchAccountingEngineeringData collectionEnvironmental economicsPerformance indicatorService qualityPerformance measurementBusinessPublic sectorEmployabilityPsychologyType of serviceComposite materialMarketingRisk perceptionInterpersonal communicationExternal validityPolitical scienceBibliometricsBusiness administrationBest practiceCritical success factorCustomer satisfactionMaterials scienceNew product developmentProcess managementBalanced scorecardThermalOperations managementSix SigmaImplementationPerceptionOrder (business)Value (ethics)Public interestValue (economics)Supply chain collaborationLeverage (negotiation)LoyaltyCommon CriteriaMaleic anhydrideSubject (documents)SigmaPublic managementProduction (economics)Test (assessment)Layer (electronics)Quality (business)Context (language use)Service (business)Characterization (materials science)Distribution centerCurriculum revisionOrganizational strategyPolypropylene compositesRetail sectorSystemic analysisPractical implicationsBibliometric analysisMaturity (finance)MathematicsService (economics)Sample (statistics)Product (business)Medical educationAutomotive industryKnowledge managementCompetitive advantageVocational educationReinforcementStructural equation modelingSurvey methodologyOperator (computer programming)Selection (genetic algorithm)Business processStrategic managementInterpersonal relationship
33Publications
2H-index
21Citations
Publications 32
Newest
This article aims to examine the performance measurement practices implemented by ombudsman offices of Brazilian public higher education institutions (BPHEI) and their impact on the ombudsman's effectiveness. Data collection involved a survey method, and the structural equation modelling technique was used to test the research hypothesis. The results indicate a low maturity level regarding the use of performance practices for BPHEI ombudsmen. However, when they are implemented, they have a posit...
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This article examines the extent of collaboration experienced by 191 Brazilian shippers, logistics service providers (LSPs) and carriers in their logistics operations in urban freight transport. This study investigates relationships over time, the type of service and the nuances associated with the frequency of meetings, frequency of technical visits and frequency of training.,The authors carried out a component analysis and, based on factor loadings, calculated indexes for use in non-linear can...
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#1Olivia Helena Margoto (UFSCar: Federal University of São Carlos)H-Index: 1
#2Karen de Souza do Prado (UFSCar: Federal University of São Carlos)H-Index: 1
Last. Jane Maria Faulstich de Paiva (UFSCar: Federal University of São Carlos)H-Index: 16
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The growing interest in eco-friendly materials motivates the use of natural fibers in composites. This study investigated the influence of jute fabric layer reinforcement on the mechanical and ther...
1 CitationsSource
#1Jorge Henrique de Oliveira Silva (São Paulo Federal Institute of Education, Science and Technology)H-Index: 1
Last. Fabiana Letícia Lizarelli (UFSCar: Federal University of São Carlos)H-Index: 1
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This article proposes a model of antecedents and consequences of student satisfaction in Higher Technical-Vocational Education (HTVE) colleges. To validate the model, a survey was conducted with 505 students enrolled in Brazilian HTVE colleges. Structural equation modelling was used to investigate the constructs and their relations. Results indicate that the critical antecedents to student satisfaction are service quality, learning outcomes, employability, image and perceived value. Practical im...
4 CitationsSource
#1Rute Aparecida Figueiredo (UFSCar: Federal University of São Carlos)
#2Ricardo Coser Mergulhão (UFSCar: Federal University of São Carlos)H-Index: 2
Last. Glauco Henrique de Sousa Mendes (UFSCar: Federal University of São Carlos)H-Index: 9
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Os servicos prestados por uma biblioteca precisam ser geridos ao longo do tempo considerando a multidimensionalidade da qualidade em servicos. Este estudo longitudinal investiga o impacto das intervencoes realizadas entre 2013 e 2017 em uma biblioteca universitaria sobre as dimensoes da qualidade em servicos. A metodologia do estudo compreende a aplicacao do instrumento SERVQUAL em uma biblioteca universitaria publica em 2013 (T1), n=355 usuarios, e 2017 (T2), n=184 usuarios, sendo que em 2017 f...
#1Érica Kushihara Akim (UFSCar: Federal University of São Carlos)H-Index: 1
#2Luiz Carlos de Faria (UFSCar: Federal University of São Carlos)H-Index: 3
Last. Maria Helena de Aguiar Pereira e Pestana (International University, Cambodia)H-Index: 9
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Estados e governos estao diante de problemas complexos relacionados a interacao entre sociedade e meio ambiente, demandando por conhecimento sobre monitoramento e comunicacoes voltadas as politicas publicas ambientais e acoes sustentaveis. Frente a esse desafio, esta pesquisa tem como objetivo investigar, a partir da revisao sistematica e da bibliometria, a evolucao da tematica “indicadores de sustentabilidade” na producao cientifica publicada, entre 1990 e 2016, na area da Administracao Publica...
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#1Lucas Shiguemi Kimura (UFSCar: Federal University of São Carlos)
#2Nara RossettiH-Index: 1
Last. Ricardo Coser MergulhãoH-Index: 2
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#1Eloni Prioste Amaral (UFSCar: Federal University of São Carlos)
#2Ricardo Coser Mergulhão (UFSCar: Federal University of São Carlos)H-Index: 2
Last. Antonio Carlos Farrapo Junior (UFSCar: Federal University of São Carlos)
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A analise bibliometrica vem se mostrando uma excelente ferramenta para o desenvolvimento de pesquisas academicas, pois garante atualizacao com os avancos tecnologicos, sobretudo para busca de melhoria continua das organizacoes. Na Engenharia de Producao, a bibliometria ainda e pouco explorada pelos seus pesquisadores, portanto, este artigo buscou levantar sobre como a bibliometria esta inserida nos estudos da area da Engenharia de Producao a partir da analise dos artigos publicados no ENEGEP ent...
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#1Antonio Carlos Farrapo (UFSCar: Federal University of São Carlos)
#2Ricardo Coser Mergulhão (UFSCar: Federal University of São Carlos)H-Index: 2
Last. Márcio Lopes Pimenta (UFU: Federal University of Uberlandia)H-Index: 7
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A avaliacao da qualidade dos servicos de tecnologia da informacao (TI) prestados pelas organizacoes, publicas ou privadas, aos seus clientes internos e uma condicao essencial na conquista de um diferencial competitivo. Nesse contexto, o presente estudo buscou investigar como a qualidade dos servicos prestados pela area de suporte em TI, em uma Instituicao Federal de Ensino Superior (IFES), e percebida pelos seus usuarios e como esta percepcao se difere das suas expectativas, mediante o uso do in...