Scott Keith W Weaven
Griffith University
Service qualitySociologyBusinessPsychologyEconomicsMarketingPolitical scienceQualitative researchSmall businessSelf-employmentFranchiseContext (language use)Service (business)Multi unitCorporate governancePublic relationsIndustrial organizationUnit (housing)Sample (statistics)Relationship marketingKnowledge managementSocial psychologyEntrepreneurship
135Publications
25H-index
1,601Citations
Publications 132
Newest
#2Debra Ann GraceH-Index: 31
Last. Jeff GiddingsH-Index: 8
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Source
#1Anthony Richard Grace (Griffith University)H-Index: 4
#2Lorelle Frazer (Griffith University)H-Index: 20
Last. Rajiv P. Dant (OU: University of Oklahoma)H-Index: 37
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Purpose – The purpose of this research is to identify the critical determinants of a franchisee’s trust in their franchisor. Design/methodology/approach – A qualitative approach was used, and 30 interviews were conducted with franchising participants. The first phase of the research consisted of exploratory interviews with franchising experts (franchise lawyers, accountants, consultants, mediators and bankers), and the second phase consisted of semi-structured interviews with franchisees and fra...
10 CitationsSource
#1Lorelle FrazerH-Index: 20
Last. Anthony Richard GraceH-Index: 4
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#1Scott Keith W Weaven (Griffith University)H-Index: 25
#2Debra Ann GraceH-Index: 31
Last. James R. BrownH-Index: 31
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Purpose – The purpose of this paper is to present an integrative systems model of knowledge management (KM) across the franchisor-franchisee-customer triad. The conceptual development of this paper focuses on the areas of knowledge development, knowledge transfer and knowledge use within the context of dyadic monitoring, and key relational outcomes (partner congruence, relationship quality, perceived conflict, opportunism), and performance results (franchisor, franchisee and customer welfare). D...
34 CitationsSource
#1Scott Keith W Weaven (Griffith University)H-Index: 25
#2Debra Ann Grace (Griffith University)H-Index: 31
Last. Jeff Giddings (Griffith University)H-Index: 8
view all 4 authors...
Purpose – The purpose of this paper is to examine how pre-entry franchising information (i.e. franchisor-provided) influences the confirmation (or not) of franchisees' pre-entry expectations and their subsequent assessment of trust in their franchisor. Relationships with outcome variables, such as perceived conflict and relational satisfaction, are also examined. Finally, the authors compare their hypothesised model across male and female franchisees and different patterns of relationships resul...
13 CitationsSource
#1Scott Keith W Weaven (Griffith University)H-Index: 25
#2Debra Ann Grace (Griffith University)H-Index: 31
Last. Jeff Giddings (Griffith University)H-Index: 8
view all 4 authors...
In this study, we develop and examine the network of relationships explaining perceived conflict in franchise relationships from a franchisee perspective. Our research contributes to the current knowledge of asymmetric exchange relationships through demonstrating the importance of a franchisee's expectations confirmation, relational trust and relationship satisfaction in franchisee assessments of network conflict. The goal of this paper is to empirically examine (1) the relationship between fran...
8 CitationsSource
#1Kelli Lee Bodey (Griffith University)H-Index: 7
#2Scott Keith W Weaven (Griffith University)H-Index: 25
Last. Debra Ann Grace (Griffith University)H-Index: 31
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The economic and social contribution of franchising is widely reported. Although, most studies have examined franchising from the single-unit typology, multiple-unit franchising is found to be a popular and pervasive retailing strategy throughout the world. Despite this, there is a paucity of prior research examining the factors influencing the achievement of the four franchising imperatives. This represents an important gap in the organizational choice literature. Therefore, this study empirica...
2 CitationsSource
#1Ceridwyn King (TU: Temple University)H-Index: 25
#2Debra Ann Grace (Griffith University)H-Index: 31
Last. Scott Keith W Weaven (Griffith University)H-Index: 25
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AbstractThe establishment of a compelling brand lies at the heart of a franchise network’s success. To maintain brand integrity, franchisors rely on franchisees to deliver the brand promise consistently. However, franchisee behaviour is sometimes difficult to manage, impacting negatively on the franchise brand. In adopting an internal brand management theoretical lens, this study provides new insight into the development of franchisees as brand champions. This is achieved through the empirical v...
21 CitationsSource
#1Scott Keith W Weaven (Griffith University)H-Index: 25
#2Deborah Griffin (Griffith University)H-Index: 6
Last. Calvin Douglas SmithH-Index: 14
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Whilst universities acknowledge the importance of sustainability education, numerous problems exist in relation to the nature, delivery and outcomes of sustainability instruction. Many of these problems arise due to a lack of understanding about students’ perception towards, and knowledge about business sustainability. This article examines gender-specific perceptions of business sustainability issues, sustainability education and the importance students attach to sustainability in their choice ...
Source
#1Rajiv P. Dant (OU: University of Oklahoma)H-Index: 37
#2Scott Keith W Weaven (Griffith University)H-Index: 25
Last. Hyo Jin (Jean) Jeon (OU: University of Oklahoma)H-Index: 6
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Multi-unit franchisees (MUFees; i.e., franchisees that operate more than one outlet within a franchise system) represent a pervasive and even dominant form of franchise ownership in many sectors. However, much of the franchising literature has been developed with a focus on single-unit franchisees (SUFees). The goals of this article are to introspectively compare MUFees and SUFees in terms of (1) the factors franchisees consider important when initially buying a franchise, (2) how these consider...
46 CitationsSource