Felix T Mavondo
Monash University
AdvertisingSociologyBusinessPsychologyEconomicsMarketingOrganizational performanceTourismCustomer satisfactionPerspective (graphical)PerceptionMarket orientationContext (language use)Organisational performanceLearning orientationPublic relationsIndustrial organizationSample (statistics)Knowledge managementStructural equation modelingSocial psychology
251Publications
45H-index
5,758Citations
Publications 241
Newest
#1Senika DewnarainH-Index: 1
#2Haywantee Ramkissoon (UJ: University of Johannesburg)H-Index: 28
Last. Felix T Mavondo (Monash University)H-Index: 45
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While the construct customer brand engagement is gaining magnitude in hospitality studies, this study establishes positive word of mouth and brand loyalty as relevant outcomes of customer brand eng...
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#1Jing ZhouH-Index: 1
#2Felix T MavondoH-Index: 45
Last. Stephen Graham SaundersH-Index: 11
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#1Eunice Wong (Monash University)
#2Felix T Mavondo (Monash University)H-Index: 45
Last. Jane Fisher (Monash University)H-Index: 54
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Patient experience is recognised as a quality of care indicator and increasingly health services are working on achieving set targets and improving their performance. Interventions at the point of care targeting communication with patients, patient engagement in care processes and discharge planning are associated with better patient experience. However, their efficacy and application to different contexts are still unclear. The aims were to describe the interventions implemented by health servi...
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#2Islam ElgammalH-Index: 3
Last. Felix T Mavondo (Monash University, Clayton campus)H-Index: 45
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This study investigates the relationship between religious servicescape and service experience and subsequent intentions to revisit. The context is “Umrah,” a journey focusses on spirituality. The ...
2 CitationsSource
#1Wei Jiang (Ha Tai: Xiamen University)H-Index: 2
#2Felix T Mavondo (Monash University, Clayton campus)H-Index: 45
Last. Weihong Zhao (Jiangxi Normal University)H-Index: 1
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Despite the rising interest in the drivers of dynamic capabilities, limited attention has been paid to how a firm’s business network relates to its development of dynamic capabilities. Based on a dynamic capability perspective, this study examines how network breadth and network depth impact dynamic capabilities and in turn product innovation and how strategic orientation moderates these effects. The results of a survey of 256 Chinese manufacturers indicate that both network breadth and depth ar...
4 CitationsSource
#2Felix T MavondoH-Index: 45
Last. Vishnee SowamberH-Index: 2
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Corporate Social Responsibility (CSR) remains a hot topic in management. Yet, little is known about how well managers, employees and consumers are responding to CSR initiatives to align with the 2030 Agenda for Sustainable Development. Underpinned by well-established theories, this study develops a single integrative model of managers’, employees’ and consumers’ CSR. Data were collected from the LUX* group of resorts and hotels located on three Indian Ocean islands: Mauritius, Reunion and the Ma...
8 CitationsSource
#1Melissa Anne HattyH-Index: 2
Last. Felix T Mavondo (Monash University, Clayton campus)H-Index: 45
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In recent decades, there has been increasing interest in (re)connecting people with nature to foster sustainability outcomes. There is a growing body of evidence suggesting a relationship between connection with nature and pro-environmental behaviors. Connection with nature has often been conceptualized as a unidimensional construct, and while recent evidence suggests it is multidimensional, there is ongoing debate regarding the dimensions that make up connection with nature. Existing multidimen...
5 CitationsSource
#1Eunice Wong (Monash University)H-Index: 1
#2Felix T Mavondo (Monash University)H-Index: 45
Last. Jane Fisher (Monash University)H-Index: 54
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BACKGROUND To review systematically the published literature relating to interventions informed by patient feedback for improvement to quality of care in hospital settings. METHODS A systematic search was performed in the CINAHL, EMBASE, PsyInfo, MEDLINE, Cochrane Libraries, SCOPUS and Web of Science databases for English-language publications from January 2008 till October 2018 using a combination of MeSH-terms and keywords related to patient feedback, quality of health care, patient-centred ca...
6 CitationsSource
#2Felix T MavondoH-Index: 45
Last. Jane FisherH-Index: 54
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#1Jing Zhou (Monash University, Clayton campus)H-Index: 1
#2Felix T Mavondo (Monash University, Clayton campus)H-Index: 45
Last. Stephen Graham Saunders (Monash University, Peninsula campus)H-Index: 11
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Abstract Marketing agility is an example of dynamic capability that has significant influence on ordinary capabilities leading to superior financial performance. This makes it of interest to marketing managers. Yet the way in which this capability aligns with turbulent market environments to simultaneously influence ordinary capabilities and performance has not been adequately examined and empirically tested. This study seeks to close this gap by positing that marketing agility has both direct a...
24 CitationsSource