Pathology

Sociology

Qualitative research

Face-to-face

Disease

Coronavirus disease 2019 (COVID-19)

Social science

Economic growth

Medical education

Infectious disease (medical specialty)

Pandemic

Internet privacy

Epistemology

Philosophy

Health care

Economics

Telemedicine

Computer science

Medicine

European Journal of Cardiovascular Nursing

Face-to-face interviews have long been the norm for conducting qualitative interviews in healthcare research. However, the Covid-19 pandemic has accelerated the need to explore alternative methods. This, along with the swift digitalization of healthcare, has led to video, telephone, and online interactions becoming increasingly used. The use of new techniques to carry out interviews through video, telephone, and online applications all come with benefits and drawbacks. In this article, three ways of collecting data through qualitative interviews are described and their uses exemplified through a project investigating the impact of a transition program for adolescents with congenital heart disease.

When face-to-face interviews are not possible: tips and tricks for video, telephone, online chat, and email interviews in qualitative research