Marketing

Engineering

Appeal

Service (business)

Collective action

Public relations

Visual arts

Anthropology

Business

Architecture

Mechanical engineering

Politics

Political science

Work (physics)

Solidarity

Sociology

Ethnography

American Sociological Review

This study examines how and when labor control and management leads to collective resistance in China’s food-delivery platform economy. I develop the concept of “platform architecture” to examine the technological, legal, and organizational aspects of control and management in the labor process and the variable relationships between them. Analyzing 68 in-depth interviews, ethnographic data, and 87 cases of strikes and protests, I compare the platform architecture of service and gig platforms and examine the relationship between their respective architecture and labor contention. I argue that specific differences in platform architecture diffuse or heighten collective contention. Within the service platform, technological control and management generates work dissatisfaction, but the legal and organizational dimensions contain grievances and reduce the appeal of, and spaces for, collective contention. Conversely, within the gig platform, all three dimensions of platform architecture reinforce one another, escalating grievances, enhancing the appeal of collective contention, and providing spaces for mobilizing solidarity and collective action. As a result, gig platform couriers are more likely to consider their work relations exploitative and to mobilize contention, despite facing higher barriers to collective action due to the atomization of their work.

Delivering Solidarity: Platform Architecture and Collective Contention in China’s Platform Economy