Context (archaeology)

Reservation

Linguistics

Creativity

Demography

Descriptive statistics

Philosophy

Statistics

Stress (linguistics)

Chromatography

Social psychology

Accounting

Archaeology

Originality

Psychiatry

Computer science

Anxiety

Structural equation modeling

Business

Computer network

Statistical population

Variance (accounting)

Psychology

Mathematics

Geography

Applied psychology

Population

Sociology

Chemistry

Sample (material)

Journal of Indian Business Research

Purpose The main aim of this study is to analyze if the users’ stress and anxiety when using mobile Apps for restaurant reservations influence their trust and satisfaction toward the restaurants. In addition to this, the relationship between satisfaction and trust is studied. The study sample is the Indian population in Spain. Design/methodology/approach To achieve the objectives set, the questionnaire measuring each of the variables used in the study was carried out. A variance-based structural equation model, partial least squares (PLS), was used for statistical analysis of the data. Findings The results obtained have shown that the relations stress–satisfaction, anxiety–satisfaction and satisfaction–trust are accepted to be significant, whereas the relations stress–trust and anxiety–trust are rejected because they do not fulfill the minimum standards of significance. Originality/value This study is an important contribution in the academic literature because there are not many studies that analyze the variables of stress and anxiety in the context of marketing. In addition to this, the study sample is the Indian population resident in Spain, the population that is not studied in depth.

How stress and anxiety when using mobile restaurant reservation Apps influence users’ satisfaction and trust