Does the access transport mode affect visitors' satisfaction in a World Heritage City? The case of Valparaiso, Chile

The inscription of a city as a World Heritage Site (WHS) acts as a catalyst for the tourist promotion. The brand creates a previous positive image of the city generating some tourists' expectations that might be difficult to fulfil. The aim of this paper is to shed some light on how different transport modes -private car, rental cars, train, bus and other transport modes- could mediate on the satisfaction construct. The methodology is based on a...