Sociology

Qualitative research

CINAHL

Social science

Economic growth

Medical education

World Wide Web

Nursing

Psychology

Health care

Economics

Psychological intervention

Patient portal

Popularity

Computer science

Thematic analysis

Professional communication

Health professionals

Medicine

Social psychology

Journal of Medical Internet Research

The popularity of web-based patient-professional communication over patient portals is constantly increasing. Good patient-professional communication is a prerequisite for high-quality care and patient centeredness. Understanding health care professionals' experiences of web-based patient-professional communication is important as they play a key role in engaging patients to use portals. More information is needed on how patient-professional communication could be supported by patient portals in health care.

Health Care Professionals’ Experiences of Patient-Professional Communication Over Patient Portals: Systematic Review of Qualitative Studies