Supply chain

Business

Supply chain risk management

Knowledge management

Ambidexterity

Value chain

Machine learning

Engineering

Marketing

Manufacturing

Management

Economics

Process management

Operations management

Computer science

Flexibility (engineering)

Industrial organization

Supply chain management

Service management

Structural equation modeling

International Journal of Emerging Markets

Purpose This study investigates the impact of environmental uncertainty and organizational ambidexterity on supply chain integration and its relationship between supply chain agility and organizational flexibility in the manufacturing firms. Design/methodology/approach The data were collected from 526 managers in services and manufacturing industry in Kuala Lumpur. The partial least square (SmartPLS 3.0) tool was applied through the use of the structural equation modeling (SEM) technique. Findings The results revealed that a strong relationship exist between environmental uncertainty and supply chain integrations including customer, supplier and internal integration. Organizational ambidexterity has a significant relationship with supply chain integration. Supply chain integrations were shown to have a positive impact on the firm's supply chain agility and organizational flexibility. Originality/value The findings may assist to establish a set of key drivers for enhancing supply chain agility and organizational flexibility as a supply chain management initiative in the manufacturing and service industry.

Supply chain integration and its impact on supply chain agility and organizational flexibility in manufacturing firms