Marketing

World Wide Web

Product (mathematics)

Social psychology

Computer science

Payment

Dropout (neural networks)

Business

Transactional analysis

Psychology

Mathematics

Political science

Consumer behaviour

Transactional leadership

Geometry

Abandonment (legal)

Finance

Purchasing

Machine learning

Frontiers in Psychology

It is estimated that more than half of all online transactions are abandoned before completion. This paper investigates the psychological factors that influence online shopping behavior, with a view to improving transactional success rates. Through a critical review of the literature, we identify a range of factors which predict abandonment of online shopping, highlighting affective and motivational dimensions in addition to processing style and characteristics of the consumer, device, and product. We conclude that online purchasing and payment systems that boost consumers' motivation to buy and prevent or attenuate negative affective states will demonstrate the greatest rates of transactional success. However, with rapid advancement in technology, continued research is needed to fully understand the potential impact on future online purchasing behavior.

Motivational and Affective Factors Underlying Consumer Dropout and Transactional Success in eCommerce: An Overview