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doi.org/10.1108/josm-06-2019-0167
Original paper
Estimating numerical scale ratings from text-based service reviews
Hsiu-Yuan (Jody) Tsao
11
,
Ming Yi Chen
,
Sean Sands
29
Journal of Service Management
7.90
Published
: Mar 9, 2020
11
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review helpfulness
Paper Details
Title
Estimating numerical scale ratings from text-based service reviews
DOI
doi.org/10.1108/josm-06-2019-0167
Published Date
Mar 9, 2020
Journal
Journal of Service Management
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