Inattentive, imprudent and inapt: discovering inadequacies of ICT during life-changing events through the lens of non-users

Life-changing events (or LCEs) can alter a person's status quo and threaten well-being. Previous research investigated distinct LCEs, where participants already used technology routinely. This paper reports the results of two field studies through which we compared supports people refer to when experiencing different LCEs. Together with users of technology, our sampling included participants who specifically did not refer to online services and...