Does good internal communication enhance life satisfaction

Published on May 8, 2020in Journal of Communication Management
· DOI :10.1108/JCOM-11-2019-0146
Dubravka Sinčić Ćorić4
Estimated H-index: 4
Nina Pološki Vokić8
Estimated H-index: 8
Ana Tkalac Verčič12
Estimated H-index: 12
The study explored the relationship between the two concepts—internal communication satisfaction (ICS) and life satisfaction. Additionally, the study analyzed the link between eight internal communication dimensions (satisfaction with feedback, satisfaction with communication with immediate superior, satisfaction with horizontal communication, satisfaction with informal communication, satisfaction with information about the organization, satisfaction with communication climate, satisfaction with the quality of communication media and satisfaction with communication in meetings) and life satisfaction.,To exclude the potential impact of contextual factors, we conducted a quantitative field research on a homogeneous sample of 507 respondents, employed in a multinational organization. For the assessment of ICS, we used the Internal Communication Satisfaction Scale (UPZIK), developed by Tkalac Vercic et al. (2009). For the assessment of life satisfaction, we used the satisfaction with life acale (SWLS) developed by Diener et al. (1985).,Results showed a very high, statistically significant correlation between ICS and life satisfaction. All dimensions of ICS are highly correlated with life satisfaction, but this relationship proved to be the strongest between life satisfaction and two dimensions of ICS (satisfaction with informal communication and satisfaction with communication climate).,Our study has three general limitations: (1) the dataset is of cross-sectional nature, which prevents inferring causality between variables; (2) a common source bias is present (ICS and life satisfaction are measured from the same source) and (3) we used self-reports [given the subjective nature and others’ reports of life satisfaction yield weaker but similar results (Erdogan et al., 2012)].,We identified satisfaction with internal communication, as a work domain that has not yet received attention in the management literature, to have an important role in life satisfaction. Among others, we found satisfaction with informal communication and satisfaction with communication climate to be especially relevant ICS dimensions, implying that organizations should primarily cultivate non-formalized dimensions of internal communication—a positive communication environment.
📖 Papers frequently viewed together
3 Citations
16 Citations
6 CitationsSource
#1Pervin Ahu Cerci (Istanbul University)H-Index: 1
#2Devrim Dumludag (Marmara University)H-Index: 7
This study examines the effects of work related factors (such as mobbing, job security and job concern) and academic related factors (such as publications, time for research and pressure) and relative income effect (social comparison and self-income evaluation) on life satisfaction and overall job satisfaction of young faculty members working at leading universities located in major cities in Turkey. The analysis is based on a unique survey conducted with 1215 research assistants. Separate regre...
9 CitationsSource
#1Tamara Hagmaier (FAU: University of Erlangen-Nuremberg)H-Index: 5
#2Andrea E. Abele (FAU: University of Erlangen-Nuremberg)H-Index: 40
Last. Kyra Goebel (FAU: University of Erlangen-Nuremberg)H-Index: 1
view all 3 authors...
Life satisfaction is an ultimate goal in human existence, and it is also an important factor in the work domain. It may both trigger work-related outcomes and be influenced by work-related factors. The authors are here concerned with career satisfaction and its association with life satisfaction. From a bottom-up perspective, career satisfaction should enhance life satisfaction; from a top-down perspective, the influence should work in the reverse direction; and from an interactionist perspectiv...
16 CitationsSource
#1Waiphot KulachaiH-Index: 1
#2Piya NarkwatcharaH-Index: 1
Last. Kasisorn VilailertH-Index: 1
view all 4 authors...
1 CitationsSource
#1Ana Tkalac Verčič (University of Zagreb)H-Index: 12
#2Nina Pološki Vokić (University of Zagreb)H-Index: 8
Engagement is becoming one of the more popular concepts in various social sciences including psychology, organizational behavior, human resource management, and of course public relations. Even though engagement is applied in several areas of public relations, it is most commonly explored in connection to internal communication. The purpose of this paper is to make a contribution to the growing body of research exploring the relationship between internal communication satisfaction (as a part of ...
40 CitationsSource
#1Maike Luhmann (RUB: Ruhr University Bochum)H-Index: 24
#2Marie Hennecke (UZH: University of Zurich)H-Index: 15
Previous research indicates that high levels of life satisfaction are associated with positive outcomes in various life domains, but the mechanisms underlying these associations are largely unclear. In this article, we argue that life satisfaction is associated with motivational consequences that may explain its positive effects on major life outcomes. This hypothesis was tested in 7 correlational and experimental studies that examined desire for change and goal orientation as motivational and v...
11 CitationsSource
#1Alexander Newman (Monash University)H-Index: 41
#2Ingrid Nielsen (Monash University)H-Index: 24
Last. Angus Hooke (UNNC: The University of Nottingham Ningbo China)H-Index: 3
view all 4 authors...
This paper examines the influence of perceived organizational support and perceived supervisor support on employee life satisfaction. Structural equation modelling on data from 393 nurses from two Chinese hospitals revealed that job satisfaction fully mediated the relationship between perceived organizational support and life satisfaction. In contrast, perceived supervisor support had a direct influence on life satisfaction rather than a mediated influence through job satisfaction. Our findings ...
27 CitationsSource
#1Ed Diener (UIUC: University of Illinois at Urbana–Champaign)H-Index: 183
#2Ronald Inglehart (UM: University of Michigan)H-Index: 90
Last. Louis TayH-Index: 40
view all 3 authors...
National accounts of subjective well-being are being considered and adopted by nations. In order to be useful for policy deliberations, the measures of life satisfaction must be psychometrically sound. The reliability, validity, and sensitivity to change of life satisfaction measures are reviewed. The scales are stable under unchanging conditions, but are sensitive to changes in circumstances in people’s lives. Several types of data indicate that the scales validly reflect the quality of respond...
597 CitationsSource
#1Mary Welch (UCLan: University of Central Lancashire)H-Index: 6
Internal communication underpins organisational effectiveness since it contributes to positive internal relationships by enabling communication between senior managers and employees. Paradoxically, internal communication can also pose a threat to organisational relationships, as poor communication can be counter-productive. The potential benefits of internal communication rely on appropriate messages reaching employees in formats useful and acceptable to them. Consequently, insight into employee...
116 CitationsSource
#1Berrin Erdogan (PSU: Portland State University)H-Index: 33
#2Talya N. Bauer (PSU: Portland State University)H-Index: 46
Last. Layla R. Mansfield (PSU: Portland State University)H-Index: 4
view all 4 authors...
Life satisfaction is a key indicator of subjective well-being. This article is a review of the multidisciplinary literature on the relationship between life satisfaction and the work domain. A discussion of top-down and bottom-up theories of life satisfaction is included, and the literatures on work-related antecedents of life satisfaction, the proximal mediators (quality of work life, quality of nonwork life, and feelings of self-worth), and consequences of life satisfaction were reviewed. A me...
393 CitationsSource
Cited By7
This research explored the mediating effect of investment in education and training relating to the innovative culture and organizational performance of medical device companies. We used the Human Capital Corporate Panel data provided by the Korea Vocational Competency Development Institute. In the industrial classification system of panel data, the industries related to medical devices were extracted and conclusively analyzed for 8629 workers and 368 companies. The independent and dependent var...
Abstract For modern organizations, attractiveness, profitability and future operations depend on their readiness to put employees and potential employees first and recognize them as the most important stakeholders for organizational development ( Aggerholm, Andersen, & Thomsen, 2011 ). This study intends to provide further insight into the relationship between the various concepts connected to internal communication practices. To do this, 1805 employees from 12 large corporations participated in...
3 CitationsSource
#1Justin Walden (NDSU: North Dakota State University)H-Index: 7
#1Linjuan Rita Men (UF: University of Florida)H-Index: 22