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doi.org/10.1007/s12525-020-00414-7
Original paper
AI-based chatbots in customer service and their effects on user compliance
Martin T. Adam
36
,
Michael Wessel
24
,
Alexander Benlian
46
Electronic Markets
6.80
Published
: Mar 17, 2020
656
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service robots
conversational agents
ai agent
ai literacy
Paper Details
Title
AI-based chatbots in customer service and their effects on user compliance
DOI
doi.org/10.1007/s12525-020-00414-7
Published Date
Mar 17, 2020
Journal
Electronic Markets
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History
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