Sociology

Business

Conflict management

Service (business)

Social science

Knowledge management

Biology

Operationalization

Epistemology

Engineering

Marketing

Philosophy

Paleontology

Artificial intelligence

Conflict resolution

Process management

Quality (philosophy)

Context (archaeology)

Computer science

Management science

Quality management

Conceptualization

Engineering Construction & Architectural Management

Purpose A growing number of studies have become focused on managing conflict more effectively and comprehensively in the construction industry. However, little research has aimed to operationalize all the facets related to the quality of conflict management that are necessary in governing conflict management. The purpose of this article is to propose a new model measuring the quality of conflict management in a construction project context that is not only inclusive but also practical. Design/methodology/approach To address this research gap, the authors used the measurement theory to investigate a series of studies, and then, developed a scale to operationalize the concept of quality of conflict management in a project context. Findings The findings show five dimensions to the quality of conflict management: satisfactory resolution outcome, integrated resolution process, conflict prevention, fairness perception, and post-conflict effect. Originality/value The research findings contribute to conflict management theory by providing the conceptualization and operationalization of conflict management quality. Practitioners will benefit from this article by understanding effective and efficient ways of managing conflicts in construction projects.

Quality of conflict management in construction project context