Perspective (graphical)

Business

Value (mathematics)

Public value

Public service

Service (business)

Machine learning

Marketing

Political science

Artificial intelligence

Economics

Microeconomics

Service-dominant logic

Production (economics)

Public relations

Computer science

Co-creation

Public Management Review

This paper reports on a study of value co-destruction in public services, i.e. diminishment of value by interaction between providers, users, and other actors. The goal is to contribute to the public service logic (PSL) that suggest a shift from linear co-production to dynamic value co-creation. However, PSL has devoted scant attention to value co-destruction. The paper contributes by identifying four dimensions representing causes of value co-destruction in public services. The paper also shows how value may be co-destroyed in the interaction between several types of actors, thus advancing a service ecosystems perspective for understanding value co-destruction.

Continuing the development of the public service logic: a study of value co-destruction in public services