Marketing

Behavioral modeling

Component (thermodynamics)

Computer science

Risk analysis (engineering)

Business

Thermodynamics

Physics

Process management

Supply chain management

Supply chain

Artificial intelligence

Service management

Knowledge management

Perspective (graphical)

In the last years, the environment of supply chain management  (SCM)have known many changes in technology, operations, information systems, methods and models (Poser, 1970). However, one component has not changed. From manufacturing and services to supply chains and R&D, people remain a critical element of the system. null This article is in general an overview of behavioral issues in SCM and how the behaviour of people, employees and managers influences the supply chain performance.As Hayes, Wheelwright and Clark (1988) stated, “ Superior performance is ultimately based on the people in an organization. The right management principles, systems, and procedures play an essential role, but the capabilities that create a competitive advantage come from people, their skill, discipline, motivation, ability to solve problems, and their capacity for learning “ (Hayes, Wheelwright, & Clark, 1988). null From that perspective, it appears that people are the critical component of the organizational system and that is essential , for improving supply chain performance , to develop models that correctly describe people’sbehavior(Tokar, 2010). This paper reviews the adoption of the behavioral approach to study SCMand existing behavioral research related to supply chain risk management. null We will review some examples from literature on origins of behavioral economics, behavioral operations, and behavioral supply chain management. We discuss how behavioural research results can be relevant for supply chain related phenomena and how psychological dimensions in logistics can be interesting for future research. In addition, behavioral factors that may inhibit a decision-making will be explained in the following chapters. null By the end of this paper, we are making the link between the new concept of Behavioural Supply Chain Management (BSCM) and Supply Chain Risk Management (SCRM) in order to show how human behaviour presents an important factor of risk. Thus, a possible behavioural approach to risk management is further described, some of the most common approaches to risk management are discussed.

A Behavioural risk perspective of Supply Chain Management: A General Overview