Robotic Process Automation

Published on Mar 1, 2020in Electronic Markets
· DOI :10.1007/S12525-019-00365-8
Peter Hofmann9
Estimated H-index: 9
Peter Hofmann24
Estimated H-index: 24
+ 0 AuthorsNils Urbach18
Estimated H-index: 18
(University of Bayreuth)
Within digital transformation, which is continuously progressing, robotic process automation (RPA) is drawing much corporate attention. While RPA is a popular topic in the corporate world, the academic research lacks a theoretical and synoptic analysis of RPA. Conducting a literature review and tool analysis, we propose – in a holistic and structured way – four traits that characterize RPA, providing orientation as well as a focus for further research. Software robots automate processes originally performed by human work. Thus, software robots follow a choreography of technological modules and control flow operators while operating within IT ecosystems and using established applications. Ease-of-use and adaptability allow companies to conceive and implement software robots through (agile) projects. Organizational and IT strategy, governance structures, and management systems therefore must address both the direct effects of software robots automating processes and their indirect impacts on firms.
Figures & Tables
📖 Papers frequently viewed together
5 Authors (Yi-Wei Ma, ..., Jiann-Liang Chen)
#1Rainer Alt (Leipzig University)H-Index: 25
4 CitationsSource
#1Jan Mendling (WU: Vienna University of Economics and Business)H-Index: 79
#2Gero DeckerH-Index: 27
Last. Ingo Weber (UNSW: University of New South Wales)H-Index: 31
view all 5 authors...
This paper summarizes a panel discussion at the 15th International Conference on Business Process Management. The panel discussed to what extent the emergence of recent technologies including machine learning, robotic process automation, and blockchain will reduce the human factor in business process management. The panel discussion took place on 14 September, 2017, at the Universitat Politecnica de Catalunya in Barcelona, Spain. Jan Mendling served as a chair; Gero Decker, Richard Hull, Hajo Re...
32 CitationsSource
Aug 1, 2018 in WI (Web Intelligence)
#1Wil M. P. van der Aalst (RWTH Aachen University)H-Index: 120
#2Martin Bichler (TUM: Technische Universität München)H-Index: 49
Last. Armin Heinzl (UMA: University of Mannheim)H-Index: 25
view all 3 authors...
80 CitationsSource
#1Kevin C. MoffittH-Index: 9
#2Andrea M. RozarioH-Index: 3
Last. Miklos A. Vasarhelyi (RU: Rutgers University)H-Index: 43
view all 3 authors...
ABSTRACT The advent of Robotic Process Automation (RPA) has the potential to disrupt the traditional audit model. With its capability to automate rules-based tasks that are repetitive and manual, R...
47 CitationsSource
#1Esko PenttinenH-Index: 11
#2Henje KasslinH-Index: 1
Last. Aleksandre Asatiani (Aston University)H-Index: 5
view all 3 authors...
Recent literature has identified two main types of IT-enabled innovation and labelled them as lightweight IT and heavyweight IT. In this study, we look into robotic process automation (RPA) as lightweight IT and traditional back-end system automation as heavyweight IT and study how a case company Telco makes the choice between these two alternative ways of implementing automation. Drawing on an empirical study conducted at Telco examining two automation projects, we find support for earlier stud...
11 Citations
#1Henrik Leopold (VU: VU University Amsterdam)H-Index: 24
#2Han van der Aa (VU: VU University Amsterdam)H-Index: 11
Last. Hajo A. Reijers (VU: VU University Amsterdam)H-Index: 66
view all 3 authors...
The continuous digitization requires organizations to improve the automation of their business processes. Among others, this has lead to an increased interest in Robotic Process Automation (RPA). RPA solutions emerge in the form of software that automatically executes repetitive and routine tasks. While the benefits of RPA on cost savings and other relevant performance indicators have been demonstrated in different contexts, one of the key challenges for RPA endeavors is to effectively identify ...
25 CitationsSource
May 25, 2018 in WI (Web Intelligence)
#1Jan vom Brocke (University of Liechtenstein)H-Index: 56
#2Wolfgang Maaß (German Research Centre for Artificial Intelligence)H-Index: 5
Last. Günter PechtH-Index: 1
view all 6 authors...
From its earliest days, research in business and information systems engineering (BISE) has been dedicated to envisioning how information technology will change the way we work and live. Today, technological innovation happens at a faster pace and reaches users more quickly than ever before. For example, while it took 75 years for the telephone to reach 100 million users, it was 16 years for mobile phones, 7 years for the World Wide Web, four and a half years for Facebook (Dreischmeier et al. 20...
16 CitationsSource
#1Huimin Lu (Kyushu Institute of Technology)H-Index: 29
#2Yujie Li (YZU: Yangzhou University)H-Index: 21
Last. Seiichi Serikawa (Kyushu Institute of Technology)H-Index: 6
view all 5 authors...
Artificial intelligence (AI) is an important technology that supports daily social life and economic activities. It contributes greatly to the sustainable growth of Japan's economy and solves various social problems. In recent years, AI has attracted attention as a key for growth in developed countries such as Europe and the United States and developing countries such as China and India. The attention has been focused mainly on developing new artificial intelligence information communication tec...
414 CitationsSource
#1Petri HallikainenH-Index: 10
#2Riitta BekkhusH-Index: 1
Last. Shan PanH-Index: 1
view all 3 authors...
17 Citations
#1Santiago Aguirre (Pontifical Xavierian University)H-Index: 4
Robotic Process Automation (RPA) emerges as software based solution to automate rules-based business processes that involve routine tasks, structured data and deterministic outcomes. Recent studies report the benefits of the application of RPA in terms of productivity, costs, speed and error reduction. Most of these applications were carried out on back office business process where the customer is not directly involved, therefor a case study was conducted on a BPO provider to verify the benefit...
46 CitationsSource
Cited By15
May 8, 2021 in CHI (Human Factors in Computing Systems)
#1Matthias Baldauf (HSG: University of St. Gallen)H-Index: 12
#2Peter Fröhlich (Austrian Institute of Technology)H-Index: 17
Last. Manfred Tscheligi (Austrian Institute of Technology)H-Index: 37
view all 8 authors...
Automation is transforming traditional workplaces and work processes tremendously. While automated systems are no longer restricted to manufacturing environments but pervade various work domains in manifold appearances, automation initiatives and research are still driven from a technology and performance perspective. The goal of this workshop is to provide an interdisciplinary forum for automation-focused user experience research. It will bring together researchers and practitioners from differ...
With recent trends of digitization, many corporations are focusing on automation to digitize their non digital information. Robotic process automation, or software robot technology is gaining a lot of attention from corporates for its capability of efficient automation and scalability. Software bots are faster, cheaper, and precise therefore can be utilized by these organizations easily. Software bots can process both structured and unstructured data, for modern and/or legacy systems irrespectiv...
Robotic Process Automation (RPA) refers to process automation applications of traditional Information Technologies based on robot software with the ability to capture and interpret the specific processes of organizations. Studies show that RPAs are able to reduce resources and optimize processes effectively in relation to customers. Some of these call center business processes deal with customers most likely to complain; therefore, a “Proactive Notification” robot was developed to classify these...
#1Irina DijmărescuH-Index: 2
#2Luminița Ionescu (Spiru Haret University)H-Index: 1
Research background: The future of work is undoubtedly one of the toughest challenges faced by many researchers and managers all over the word. The new era in digital globalization and smart digitalization, the trends in robotization and artificial intelligence have changed the labour market. Due to accelerated technology, many companies are ready to adopt digital solutions, stationary robots and drones with significant consequences over the declining jobs. The new human-machine frontier will de...
#1Nhlanhla Andrew Sibanyoni (UJ: University of Johannesburg)
#1Nhlanhla Andrew Sibanyoni (UJ: University of Johannesburg)
#1Johannes Viehhauser (TUM: Technische Universität München)
Last. Maria Doerr (TUM: Technische Universität München)
view all 0 authors...
Robotic Process Automation (RPA) is an emerging technology that enables the automation of well-defined and repetitive back office processes by providing a virtual workforce. Even though RPA draws much corporate attention in recent years, many RPA projects fail or lack behind expectations. A major reason is the automation of wrong processes, mainly driven by a lack of objective methods to identify and select suitable process candidates. The goal of this paper is to develop a generalizable method ...
#1K. K. H. Ng (PolyU: Hong Kong Polytechnic University)H-Index: 11
#2Chun-Hsien Chen (NTU: Nanyang Technological University)H-Index: 32
Last. Zhi-Xin Yang (UM: University of Macau)
view all 5 authors...
Abstract With the recent developments in robotic process automation (RPA) and artificial intelligence (AI), academics and industrial practitioners are now pursuing robust and adaptive decision making (DM) in real-life engineering applications and automated business workflows and processes to accommodate context awareness, adaptation to environment and customisation. The emerging research via RPA, AI and soft computing offers sophisticated decision analysis methods, data-driven DM and scenario an...
Supply chain resilience (SCR) is a key concept for managers who wish to develop the capacity to enhance their supply chain’s (SC’s) ability to cope with unexpected turbulence. SC digital tools are often seen as a solution that provides more visibility, anticipation and collaboration (SCR capability factors). The purpose of this paper is to investigate the link between SCR and SC digitalisation,A sample was considered with 300 managers in the field of SCM, and the results were analysed using fact...
2 CitationsSource
#1Rainer Alt (Leipzig University)H-Index: 25
#2Jan Marco Leimeister (HSG: University of St. Gallen)H-Index: 55
Last. Nico Wunderlich (ITU: IT University of Copenhagen)H-Index: 1
view all 6 authors...
#1Rui QinH-Index: 10
#2Yong YuanH-Index: 17
Last. Fei-Yue WangH-Index: 91
view all 3 authors...
Traditional organization management typically follows a top–down pyramid structure, which is widely believed to have many problems in releasing innovation potentials. In the new era of intelligent technologies, knowledge automation is required to meet the urgent demand for rapid acquisition and application of knowledge. With the rapidly deepened integration of the real world and the virtual society, cyber–physical–social system (CPSS)-oriented parallel management proves to be an effective and ef...