Robotic Process Automation

Published on Mar 1, 2020in Electronic Markets
· DOI :10.1007/S12525-019-00365-8
Peter Hofmann9
Estimated H-index: 9
,
Peter Hofmann24
Estimated H-index: 24
+ 0 AuthorsNils Urbach18
Estimated H-index: 18
(University of Bayreuth)
Sources
Abstract
Within digital transformation, which is continuously progressing, robotic process automation (RPA) is drawing much corporate attention. While RPA is a popular topic in the corporate world, the academic research lacks a theoretical and synoptic analysis of RPA. Conducting a literature review and tool analysis, we propose – in a holistic and structured way – four traits that characterize RPA, providing orientation as well as a focus for further research. Software robots automate processes originally performed by human work. Thus, software robots follow a choreography of technological modules and control flow operators while operating within IT ecosystems and using established applications. Ease-of-use and adaptability allow companies to conceive and implement software robots through (agile) projects. Organizational and IT strategy, governance structures, and management systems therefore must address both the direct effects of software robots automating processes and their indirect impacts on firms.
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