Quantum mechanics

Crisis communication

Linguistics

Philosophy

German

Construct (python library)

Public relations

Newspaper

Power (physics)

Computer science

Rhetorical question

Rhetorical device

Physics

Mathematics

Corporation

Political science

Sociology

Geometry

Point (geometry)

Programming language

Discourse analysis

Media studies

Public Relations Review

This study applies and extends the rhetorical arena theory (RAT) of crisis communication with a network analysis. Taking the Volkswagen emission crisis as a case in point, the media discourse in two German and two US-based newspapers was analyzed. Patterns of interaction between various voices that co-construct the rhetorical crisis situation were examined using a relational analysis of statements. A symbolic network was constructed that consisted of rhetorical relations between the actors. The findings show that VW is by far the most prominent voice in the media coverage. However, this prominence is based on the fact that VW mainly appears in the role of the addressee of statements, and that many of the corporation’s statements are self-referential. Politicians and public authorities, as well as experts, have a good chance to actively have their say. Affected stakeholders and NGOs, on the other hand, barely got an opportunity to speak. Overall, the media discourse appears to be dominated by a few high-ranking actors, and the roles and power relationships are distributed very unevenly. Implications of this imbalance in media discourse are discussed, and suggestions for further research are made.

Crisis communication in the rhetorical arena