Marketing

Philosophy

Public service

Service (business)

Public service motivation

Service-dominant logic

Public relations

New public management

Embeddedness

Computer science

Anthropology

Proposition

Business

Corporate governance

Public value

Public sector

Value proposition

Process management

Political science

Value (mathematics)

Epistemology

Sociology

Public administration

Public management

Finance

Knowledge management

Collaborative governance

Machine learning

Public Management Review

Drawing from collaborative public management, this article seeks to contribute to public service logic by focusing on what precedes the public service user’s realization of value: the value proposition. A new care model for elderly people with multiple chronic diseases shows that coordinators with an inter-organizational mission, vertical and horizontal supporting structures, trust established through relationships, and recognition of service systems’ embeddedness in social systems are pivotal for the ability of public service organizations to develop coordinated value propositions. The contribution to policy and practice is an increased understanding of a coherent, rather than fragmented, welfare system for users/citizens.

Collaborative public management: coordinated value propositions among public service organizations