Internal medicine

Partial least squares regression

Poison control

Anthropometry

Machine learning

Engineering

Conformity

Psychology

Human factors and ergonomics

Computer science

Applied psychology

Structural equation modeling

Medicine

Social psychology

Environmental health

Journal of Quality Assurance in Hospitality & Tourism

This research aims to reveal whether ergonomic aspects possess any influence toward restaurant customers’ convenience. These ergonomic aspects comprise visual display, anthropometric, and environmental ergonomic which indicators were identified from an extensive literature review. The research employed both subjective and objective method measurement. Data from the subjective method were collected by using questionnaire from 100 customers in a restaurant in Surabaya, then Partial Least Squares - Structural Equation Modeling (PLS-SEM were performed to investigate the effect of ergonomic aspects toward restaurant customers’ convenience. Data from the objective method were collected from direct observation or measurement. The results revealed that both anthropometric and environmental ergonomic possessed a positive significant effect on the customers’ convenience, despite being not applicable to the visual display aspect. Meanwhile, the conformity between direct measurement and ergonomic standards showed that 52.38% of the ergonomic standards of this restaurant had already been fulfilled. The implications of this present study are also concluded in this paper.

The Effect of Ergonomic Aspects on Customers’ Convenience at Restaurant in Surabaya