Exploring customer experiences with robotics in hospitality

Purpose The purpose of this study is to explore consumer reviews with robotics based on the five dimensions for evaluating user experiences (i.e. embodiment, emotion, human-oriented perception, feeling of security and co-experience), as derived from research in human-robot interactions (HRI). Design/methodology/approach The study first reviews the five dimensions for evaluating user experiences in HRI and then analyzes user experiences with...