Original paper
Exploring customer experiences with robotics in hospitality
Volume: 30, Issue: 7, Pages: 2680 - 2697
Published: Aug 8, 2018
Abstract
Purpose The purpose of this study is to explore consumer reviews with robotics based on the five dimensions for evaluating user experiences (i.e. embodiment, emotion, human-oriented perception, feeling of security and co-experience), as derived from research in human-robot interactions (HRI). Design/methodology/approach The study first reviews the five dimensions for evaluating user experiences in HRI and then analyzes user experiences with...
Paper Details
Title
Exploring customer experiences with robotics in hospitality
Published Date
Aug 8, 2018
Volume
30
Issue
7
Pages
2680 - 2697
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