World Wide Web

Linguistics

Everyday life

Philosophy

Appropriation

Face (sociological concept)

Archaeology

Refugee

The Internet

Computer science

Syrian refugees

Qualitative research

Internet privacy

Political science

Sociology

Social science

History

Information Communication & Society

Networked technologies are a key tool for today’s refugees; not only on the move but also upon arrival in their new surroundings. Where mobile Internet access is affordable and infrastructures are stable, as in Europe’s metropoles, refugees can use smartphones to cope with everyday challenges. The paper presents findings from a qualitative interview study with Syrian refugees who recently settled in Vienna, Austria. The study implemented a three-fold methodology, combining face-to-face interviews, WhatsApp chats, and participant research. Results are presented from a localized appropriation notion (the act of making use of local specific media environment when drawing a media technology into one’s life) identifying practices in the contexts of: place-making and geographical orientation; information access and self-help; language learning and translation; and ‘doing family’. Hence, refugees are both emotionally attached to and technically dependent on their devices. The article concludes that smartphones hold an untapped potential for integration processes.

Navigating a new life: Syrian refugees and their smartphones in Vienna