doi.org/10.1016/j.chb.2018.03.009

Tailoring management response to negative reviews: The effectiveness of accommodative versus defensive responses

Chunyu Li
9
,
Geng Cui
26
,
Ling Peng
16
Computers in Human Behavior8.90
Volume: 84, Pages: 272 - 284
Published: Mar 3, 2018
Paper Fields
Paper Details
Title
Tailoring management response to negative reviews: The effectiveness of accommodative versus defensive responses
DOI
doi.org/10.1016/j.chb.2018.03.009
Published Date
Mar 3, 2018
Journal
Computers in Human Behavior
Volume
84
Pages
272 - 284
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