Does university playfulness climate matter? A testing of the mediation model of emotional labour

This study investigated 150 university lecturers from the perspective of their emotional labour, focusing on the effect of a playful climate on lecturers’ innovation intention and job engagement. A structural equation model analysis determined the following: is positively related to lecturers’ strategies of deep acting and expression of natural emotions, but its effect on surface action is not significant; deep acting partially mediates between...