Praise

Consistency (knowledge bases)

Data mining

World Wide Web

Artificial intelligence

Psychology

Information retrieval

Medical information

Computer science

Social media

Social psychology

The emergence of medical social media has made it possible for more and more patients to share their views and experiences on the medical care platform. These subjective texts contains patients' evaluation information for doctors and can be analyzed to provide rich decision-making information for patients and hospitals. Therefore, we propose a LSTM (Long Short Term Memory) based text sentiment classification method to evaluate the relationship between doctors and patients through the comment data from medical social media. The classification model of doctor-patient relationship can also be performed to evaluate the hospital by calculating the praise rate to help people choose hospitals. We perform two experiments on the patients' evaluation data from the website of Haodaifu. The experiment of doctor-patient relationship classification confirms the effectiveness of the classification model. In the experiment of hospital evaluation, we calculate the praise rate of 11 hospitals in Jinan of Shandong province based on the doctor-patient relationship classification results. The consistency between the results obtained by our method and the data of Mingyihui shows that our evaluation method for hospitals is reasonable and effective.

LSTM based classification model and its application for doctor-patient relationship evaluation