Original paper
IT Outsourcing Success: A Psychological Contract Perspective
Abstract
Information technology (IT) outsourcing success requires careful management of customer-supplier relationships. However, there are few published studies on the ongoing relationships, and most of these adopt a customer perspective, de-emphasizing suppliers. In this study, we look at both customer and supplier perspectives, by means of the psychological contract of customer and supplier project managers. We apply the concept of psychological...
Paper Details
Title
IT Outsourcing Success: A Psychological Contract Perspective
Published Date
Dec 1, 2004
Journal
Volume
15
Issue
4
Pages
356 - 373
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