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INFORMS Journal on Applied Analytics

This is another in a series of articles about some of the most effective models, methods, and processes of organization development (OD), also known as change management, a discipline that offers much to professionals intent on solving real-world problems. Because it is based on a systemic view of organizations, OD includes the whole universe of fuzzy people issues that increasingly determine the success or failure of efforts to implement otherwise flawless technical solutions. This article examines the increasingly important set of personal abilities known as soft skills. The primary focus is on how modern change management principles and practices can facilitate the development of soft skills, such as self-awareness, communication, collaboration, and leadership.

People Skills: Developing Soft Skills—A Change Management Perspective