Linking chief knowledge officers with customer capital through knowledge management practices in the Spanish construction industry

Tangible results are the most powerful weapon Chief Knowledge Officers (CKOs) have for persuading their companies to adopt the knowledge management agenda. Today, in small medium enterprises (SMEs), CKOs can take a more strategic perspective, scanning the enterprise to discover how they might improve customer relations as well as promote knowledge management practices. The goal of this research is to explore the links between: the extent to...