The Effect of Service Capability on Operating Costs: An Empirical Study of Ontario Hospitals

. We examine variations in the relation between a hospital's level of service capability and the operating costs of its departments and activities (e.g., surgery, laboratory, laundry). We propose a model of the hospital as a set of concentric, interrelated services organized around a core mission to provide patient care. We hypothesize that increases in service capability (i.e., complexity of operations) will increase overall operating costs. At...