Quality (philosophy)

Marketing

World Wide Web

Product (mathematics)

Demography

Philosophy

Brand awareness

Neuroscience

Service (business)

Statistics

Social psychology

The Internet

Computer science

Business

Internet privacy

Empirical research

Service quality

Advertising

Psychology

Mathematics

Applied psychology

Epistemology

Population

Sociology

Geometry

Perceived quality

Perception

Consumer satisfaction

MIS Quarterly

Consumer-generated ratings typically share an objective of illuminating the quality of a product or service for other buyers. While ratings have become ubiquitous and influential on the Internet, surprisingly little empirical research has investigated ho

Vocal Minority and Silent Majority: How Do Online Ratings Reflect Population Perceptions of Quality?