doi.org/10.1016/j.jretconser.2022.103211

Understanding the user satisfaction and loyalty of customer service chatbots

Chin‐Lung Hsu

,

Judy Chuan‐Chuan Lin

Journal of Retailing and Consumer Services13.10

Volume: 71, Pages: 103211 - 103211

Published: Nov 24, 2022

Paper Fields

Paper Details

Title

Understanding the user satisfaction and loyalty of customer service chatbots

DOI

doi.org/10.1016/j.jretconser.2022.103211

Published Date

Nov 24, 2022

Journal

Journal of Retailing and Consumer Services

Volume

71

Pages

103211 - 103211

Notes

History