Machine learning

Social influence

Psychology

Social psychology

Unified theory of acceptance and use of technology

Structural equation modeling

Business

Service (business)

Knowledge management

Marketing

Continuance

Computer science

Self-efficacy

World Wide Web

Social cognitive theory

Chatbot

Technological Forecasting and Social Change

The growing usage of chatbots in the service industry indicates the ongoing transformation occurring in this sector. However, minimal research has (i)…

The role of meta-UTAUT factors, perceived anthropomorphism, perceived intelligence, and social self-efficacy in chatbot-based services?