Retrenchment

Pathology

Business

Psychology

Marketing

Political science

Chemistry

Tourism

Crisis communication

Disease

Crisis management

Crisis response

Coronavirus disease 2019 (COVID-19)

Public administration

Public relations

Social media

Infectious disease (medical specialty)

Biochemistry

Medicine

Social psychology

Argument (complex analysis)

Tourism Management

While social media are effective means of communicating with adverse customer emotions during a crisis, it remains unclear how tourism organisations c…

Eliciting positive emotion through strategic responses to COVID-19 crisis: Evidence from the tourism sector