The impact of customer organization socialization: a moderated mediation model
Volume: 34, Issue: 10, Pages: 2091 - 2108
Published: Nov 30, 2021
Abstract
Purpose Based on a dyadic perspective, the purpose of this paper is to include the contributions of employee and customer in a service process and to examine the underlying mechanism of customer organization socialization on service performance. Design/methodology/approach The authors used a unique survey data pertaining to the service industry. The authors collected their data from multiple sources (customers, front-line employees and these...
Paper Details
Title
The impact of customer organization socialization: a moderated mediation model
Published Date
Nov 30, 2021
Volume
34
Issue
10
Pages
2091 - 2108
Citation AnalysisPro
You’ll need to upgrade your plan to Pro
Looking to understand the true influence of a researcher’s work across journals & affiliations?
- Scinapse’s Top 10 Citation Journals & Affiliations graph reveals the quality and authenticity of citations received by a paper.
- Discover whether citations have been inflated due to self-citations, or if citations include institutional bias.
Notes
History