Automation at Truveil: Business Process Understanding and Analysis in RPA Implementation

Abstract
In the process of automation implementation, it is critical for management and employees to have skills in understanding, identifying, and documenting the relevant business processes. To equip students with these skills, we employ an authentic business scenario from the Truveil, a toy company. In 2021, Truveil (a pseudonym) had operations in more than 15 countries. In this teaching case, we explain the business process of the company's Singapore...
Paper Details
Title
Automation at Truveil: Business Process Understanding and Analysis in RPA Implementation
Published Date
Nov 11, 2021
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