Because I know how it hurts: Employee bystander intervention in customer sexual harassment through empathy and its moderating factors.

Volume: 27, Issue: 3, Pages: 339 - 348
Published: Jun 1, 2022
Abstract
Customer sexual harassment (CSH) is a persistent problem that harms worker well-being in many service industries. In turn, bystander intervention in the workplace is critical for preventing and stopping customers' inappropriate behaviors as well as mitigating the detrimental effects of such harassment on workers. However, previous research has rarely examined what can facilitate bystander employees' intervention behaviors in CSH incidents....
Paper Details
Title
Because I know how it hurts: Employee bystander intervention in customer sexual harassment through empathy and its moderating factors.
Published Date
Jun 1, 2022
Volume
27
Issue
3
Pages
339 - 348
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