Revealing travellers’ satisfaction during COVID-19 outbreak: Moderating role of service quality
Volume: 64, Pages: 102783 - 102783
Published: Jan 1, 2022
Abstract
User-Generated-Content (UGC) has gained increasing attention as an important indicator of business success in the tourism and hospitality sectors. Previous literature has analyzed travelers' satisfaction through quantitative approaches using questionnaire surveys. Another direction of research has explored the dimensions of satisfaction based on online customers' reviews using the machine learning approach. This study aims to present a new...
Paper Details
Title
Revealing travellers’ satisfaction during COVID-19 outbreak: Moderating role of service quality
Published Date
Jan 1, 2022
Volume
64
Pages
102783 - 102783
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