Introduction to the special issue: Consumer experience management and customer journeys in tourism, hospitality and events
Abstract
This special edition focuses on “Consumer Experience Management and Customer Journeys in Tourism, Hospitality and Events”. This introduction considers current topics concerning researchers and practitioners about consumer journeys and experience management and introduces the six papers in the special issue. We would like to thank the authors and reviewers for this special...
Paper Details
Title
Introduction to the special issue: Consumer experience management and customer journeys in tourism, hospitality and events
Published Date
Oct 1, 2021
Volume
40
Pages
100877 - 100877
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